The Workplace Relations Commission found a sales assistant’s dismissal by a retail chain unfair and directed payment of €4,500 compensation. Adjudication Officer Gerry Rooney dated the decision 24 October 2017. The retail chain said it dismissed the assistant after repeated customer-service complaints and escalating discipline, including a final written warning and a three-day unpaid suspension. She argued that she had not been given the specific allegations or witness evidence needed to answer the final complaints. The adjudicator found substantial grounds for concern about customer service, but ruled the final investigation unfair because she was not given the allegations or evidence needed to respond fully or test the information used to dismiss her. The adjudicator also considered her failure to show how she had mitigated her loss when setting compensation.