The WRC recommended that a company pay a steel cleaner €375 in outstanding bonus. The recommendation was dated 10 April 2018. The worker said the time allocated for a job was too short to earn the bonus. The company said the bonus depended on performance and that internal appeal steps had not been completed. The adjudicator accepted that the worker had exhausted those steps; a later time study increased the time allocated, and the worker received a bonus under the new target. The adjudicator recommended payment of the gross amount of €375 and said a paper trail should be kept to show that internal appeal steps had been exhausted in future disputes.