The Workplace Relations Commission found City Direct Bus Limited did not engage in prohibited conduct after Alan Lee said he was denied bus service because he could not wear a mask. The decision was dated 12 April 2023. Lee said he showed the driver a handwritten note stating he had a reasonable excuse. The company said its policy required a GP note exempting a passenger from wearing a mask and that the driver followed the regulations then in force. The adjudication officer found Lee had not established facts from which disability-related prohibited conduct could be presumed.