The WRC found that an employee’s complaint about placement on a band of hours was not well founded. It found no evidence she had made the written request required by law. The decision was dated 7 August 2024. The employee said her hours and pay fell after a client call was removed and again during a suspension. The employer argued that it had received no written request for banded hours. The WRC found that later queries about pay did not amount to the required request.