The WRC recommended that an employee with a complaint or grievance use existing internal dispute procedures before bringing it to the Commission. The recommendation was dated 11 January 2024. The worker said she had raised a complaint under the employer’s bullying and harassment procedures but had not pursued it through the internal process or given a reason for not doing so. The employer objected to the hearing, but the claim proceeded after the adjudication officer noted it had not objected within the earlier timeframe.